The participant from India is enduring troubles withdrawing his winnings resulting from ongoing verification. We rejected the grievance as the participant breached the casino's T&Cs by furnishing Bogus personal paperwork for 'KYC' verification.
We deliver the payments asked for and when there is a fee Trade, sadly we do not have a say in it. Our player advocacy crew is in consistent schooling to provide the absolute best answers to our prospects.
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Having said that, despite extending the response deadline, the participant did not reply to our inquiries. For that reason, we have been struggling to proceed with the investigation or give a resolution a result of the insufficient communication with the participant's conclusion.
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Casinos having a Beneath normal Basic safety Index typically have an unfavorable ratio in their quantity of tourists to relevant issues submitted by gamers. It implies that this casino has in all probability dealt with some players unfairly previously. Submitted: 15 Sep 2021
The participant from Minnesota had been endeavoring to withdraw winnings from DuckyLuck Casino to the previous three months, but experienced confronted concerns with document verification. Even with a number of makes an attempt to deliver the demanded paperwork, the casino claimed they didn't acquire or acknowledge them. The participant had communicated While using the casino by using e-mail and chat, holding data of your discussions.
The player from your US has long been struggling to withdraw his winnings. A handful of months following the grievance was submitted, the participant managed to acquire his funds and the case is solved.
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